Terms of Service
Conditions for free shipping
The spread of coronavirus (COVID-19) has influenced the way we all operate and work. In our effort to support our students and users, we have waved the postal fees up to the amount of 50 euros. In addition, during the period of the lockdown, all our packages are sent by courier service, so that they can be delivered to you quicker and safer.
Since June 1 there are new shipping fees that apply to deliveries from Telestia.
For any orders below 300 euros, the buyer will have to cover the dispatch fees.
Whereas for orders for products over 300 euros the postal fees are waved up to the amount of 50 euros.
YOUR ACCEPTANCE OF TERMS
RETURN AND CANCELLATION POLICY
eTelestia.com products are guaranteed from defects, any products damaged by transportation must be communicated to eTelestia within 7 days after arrival.
eTelestia will undertake in these circumstances to replace them upon receipt of the damaged goods and dispatch them within 7 days of receipt of the damaged parcel. If an item does not meet your expectations, please return it within 14 days for exchange. All items must be returned by you, and arrive, in their original state. Packages must be unopened; and all other products unused.
Products are sent with registered post and the cost is as specified in the eTelestia ecommerce pages for each country.
The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds. No refund will be offered for any item that was bought as part of a promotion, or at a discount price.
You have to print and keep in file all the documents that refer to your order as follows:
- User’s Details
- Order Details
- Our “Return or Cancellation” policy.
HOW TO CONTACT US
This Site is controlled and operated by SITAM-AB, A. Vouyouka & Co, 3 Stefanou Tatti Street, Thessaloniki, 546 22 Greece. The phone number is +30 23 10 25 15 10. Please forward any complaints, questions or general correspondence to firstname.lastname@example.org
To access some of the resources this Site has to offer, you will be asked to provide registration details. It is a condition of use of this Site that all the details you provide will be correct, current, and complete. If we at SITAM-AB believe the details are not correct, current, or complete, we have the right to refuse you access to the Site, or any of its resources, and to terminate or suspend your account.
We use ContactPigeon to collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information. We use that information to enhance user experience, personalize your browsing experience and inform you about additional products, services or promotions from the Site that may be of interest to you. We may also collect supplemental information obtained from third parties such as demographic and navigation data. You can request to have the information collected deleted and your email address added in an exclusion list by emailing email@example.com. ContactPigeon will process the request within a reasonable period of time after receipt.
TRADEMARKS AND COPYRIGHTS
This Site and all materials incorporated by SITAM-AB on this Site ("Material") are protected by copyrights, patents, trade secrets or other proprietary rights ("Copyrights"). Some of the characters, logos or other images incorporated by SITAM-AB on this Site are also protected as registered or unregistered trademarks, trade names and/or service marks owned by SITAM-AB or others ("Trademarks"). SITAM-AB respects the intellectual property rights of others and asks users of this Site to do the same.
YOUR USE OF MATERIAL
You may access and display Material and all other content displayed on this Site for non-commercial, personal, entertainment use on a single computer only. The Material and all other content on this Site may not otherwise be copied, reproduced, republished, uploaded, posted, transmitted, distributed or used in any way unless specifically authorized by SITAM-AB. Any authorization to copy Material granted by SITAM-AB in any part of this Site for any reason is restricted to making a single copy for non-commercial, personal, entertainment use on a single computer only, and is subject to your keeping intact all copyright and other proprietary notices. Using any Material on any other web site or networked computer environment is prohibited. Also, decompiling, reverse engineering, disassembling, or otherwise reducing the code used in any software on this Site into a readable form in order to examine the construction of such software and/or to copy or create other products based (in whole or in part) on such software, is prohibited.
DISCLAIMER OF WARRANTIES
YOUR USE OF THIS SITE IS AT YOUR OWN RISK. ETELESTIA.COM AND ALL THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES AND OTHER CONTENT IN ETELESTIA.COM ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SITAM-AB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SITAM-AB DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS SITE WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT SITAM-AB'S WEB SITES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SITAM-AB DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES OR OTHER CONTENT IN ETELESTIA.COM OR ANY SITES LINKED TO ETELESTIA.COM IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. SITAM-AB MAKES NO WARRANTIES THAT YOUR USE OF THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICE OR OTHER CONTENT IN ETELESTIA.COM WILL NOT INFRINGE THE RIGHTS OF OTHERS AND SITAM-AB ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMMISSIONS IN SUCH MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICE OR OTHER CONTENT OF ETELESTIA.COM. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.
THIS WEBSITE AND ITS CONTENT IS BEING REALISED WITH THE SUPPORT OF THE COMMISSION OF THE EUROPEAN COMMUNITIES UNDER THE ECONTENT PROGRAMME OF THE DG INFORMATION SOCIETY TECHNOLOGIES. THE CONTENT DOES NOT NECESSARILY REFLECT THE COMMISSION?€™S POSITION ON THIS SUBJECT.
LIMITATION OF LIABILITY
SITAM-AB DOES NOT ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGE (DIRECT, INDIRECT, PUNATIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR OTHERWISE) RESULTING FROM ANY USE OF, OR INABILITY TO USE, ETELESTIA.COM OR THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES OR OTHER CONTENT ON ETELESTIA.COM, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF SITAM-AB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. WITHOUT LIMITATION, YOU (AND NOT SITAM-AB) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY SUCH LOSS OR DAMAGE ARISING. IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATION OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.
THE MATERIALS, INFORMATION AND OPINIONS INCLUDED AND/OR EXPRESSED IN OR ON BULLETIN BOARDS, CHAT ROOMS, COMMUNITY PAGES OR OTHER FORUMS ON THIS SITE ("FORUMS") ARE NOT NECESSARILY THOSE OF SITAM-AB OR ITS AFFILIATED OR RELATED ENTITIES OR CONTENT PROVIDERS. SITAM-AB DOES NOT UNDERTAKE TO MONITOR OR REVIEW FORUMS, AND THE CONTENT OF FORUMS IS NOT THE RESPONSIBILITY OF SITAM-AB. SITAM-AB MAY REMOVE OR MODIFY ANY CONTENT WITHOUT NOTICE OR LIABILITY AT ANY TIME IN ITS SOLE DISCRETION. ANY USE OF THE FORUMS WILL BE AT YOUR OWN RISK AND WILL BE SUBJECT TO THE DISCLAIMERS AND LIMITATIONS ON LIABILITY SET OUT ABOVE.
SUBMISSIONS, POSTINGS AND E-MAILS
SITAM-AB is interested in hearing from you. It is, however, our policy that we will not accept or consider unsolicited submissions of concepts, stories, or other potential content. Therefore, please do not send SITAM-AB any unsolicited submissions.
Any material you send to us will NOT be treated as confidential.
Please act responsibly when using this Site. You may only use this Site and its contents for lawful purposes and in accordance with applicable law and you are prohibited from storing, distributing or transmitting any unlawful material through this Site. You may not collect or store personal information regarding other users. You recognize that storing, distributing or transmitting unlawful material could expose you to criminal and/or civil liability. You agree that if a third party claims that material you have contributed to the Site is unlawful, you will bear the burden of establishing that it is lawful. You understand and agree that all materials publicly posted (other than by SITAM-AB) or privately transmitted on or through this Site are the sole responsibility of the sender, not SITAM-AB, and that you are responsible for all material you upload, post or otherwise transmit to or through this Site. We at SITAM-AB require that you do not post e-mails or submit to or publish through Forums or otherwise make available on this Site any content, or act in a way, which in our opinion:
- libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
- seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
- infringes any intellectual property or other right of any entity or person, including violating anyone's copyrights or trademarks or their rights of publicity;
- violates any law or may be considered to violate any law;
- you do not have the right to transmit under any contractual or other relationship (e.g., insider information, proprietary or confidential information received in the context of an employment or a non-disclosure agreement);
- advocates or promotes illegal activity;
- impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
- advertises any commercial endeavour (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as specifically authorized on this Site;
- solicits funds, advertisers or sponsors;
- includes programs which contain viruses, worms and/or 'Trojan horses' or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
- disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this Site;
- copies any other pages or images on this Site except with appropriate authority;
- includes MP3 format files;
- amounts to a 'pyramid' or similar scheme;
- amounts to 'data warehousing' (i.e., using any web space made available to you as storage for large files which are only linked from other sites). You must provide a reasonable amount of content to accompany such material in order that at least some of the traffic to your site comes directly via this Site;
- disobeys any policy or regulations established from time to time regarding use of this Site or any networks connected to this Site; or
- contains links to other sites that contain the kind of content, which falls within the descriptions set out at (a) to (p) above.
In addition, you are prohibited from removing any sponsorship banners or other material inserted by SITAM-AB anywhere on this Site (e.g., on any web space made available for your use).
Without limitation, you agree not to send, create or reply to so called "mailbombs" (i.e., emailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent) or engage in "spamming" (i.e., unsolicited emailing for business or other purposes) or undertake any other activity which may adversely effect the operation or enjoyment of this Site by any other person.
You may not reproduce, sell, resell or otherwise exploit any resource, or access to any resource, contained on this Site.
Any passwords used for this Site are for individual use only. You shall be responsible for the security of your password (if any). SITAM-AB shall be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that SITAM-AB considers insecure, SITAM-AB will be entitled to require this to be changed and/or terminate your account.
You are prohibited from using any services or facilities provided in connection with this Site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, SITAM-AB reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents.
BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD HARMLESS SITAM-AB FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SITAM-AB DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUNCE OF INVESTIGATIONS BY EITHER SITAM-AB OR LAW ENFORCEMENT AUTHORITIES.
In order to use this Site, you must obtain access to the World Wide Web and pay any service fee associated with that access. You will need to provide all equipment necessary to connect to the Site on the World Wide Web (including a computer, modem and/or other access devices).
SITAM-AB, reserves the right to modify or discontinue, temporarily or permanently, all or any part of this Site and/or any software, facilities and services on this Site, with or without notice, and/or to establish general guidelines and limitations on their use.
ACCESS TO SOFTWARE LICENCE AND TUTOR SUPPORT
Access to the training software and tutor support through emails exchange with the student.
1. Telestia provides TWO different ways for the student to access the course material.
a. A downloadable version of the course, which can be install on the student's computer (currently available for Windows OS only) and which allows access to the course, with no expiry date, even after the official duration of the course.
b. Access to the lessons through a WEB browser, which can be accessed from any device from the Telestia Learning Platform with unique Login Credentials.
The Telestia Tutor support takes place with the exchange of emails between the Telestia Tutor and the student.
The student can ask questions and send the predetermined assignments to the tutor in the form of jpg, png etc photos or pdf files either through email or through the Telestia Learning Space Platform.
The tutor will reply between 24 to 48 hours to the student, in cases of heavy workload the tutor may take an extra 48 hours to reply, excluding holidays and weekends.
The student is eligible to receive tutor support for each course in the time duration that is advertised on the relevant course page, under the heading ‘Online Tutor: (x)time/weeks'
Telestia may offer to its students additional tutor support time as an extra bonus, through promotional activities.
After the expiration of the allocated tutor support time, the student has the option to renew the tutor support time, through one of the following 3 packages:
- Renewal for 1/month : 15 euros
- Renewal for 6/months: 12 euros
- Renewal for 12/months: 10 euros
SITAM-AB makes no representation that Materials or other content in the Site are appropriate or available for use outside the European Union, its territories, possessions and protectorates. If you choose to access the Site from other locations you do so on your own initiative and at your own risk. You are responsible for complying with local laws, if and to the extent local laws are applicable. You specifically agree to comply with all applicable laws concerning the transmission of technical data exported from the European Union or the country you reside in.
You agree to indemnify and hold harmless SITAM-AB and its officers, directors, employees, agents, distributors and affiliates from and against any and all claims, demands, liabilities, costs or expenses, including reasonable attorney's fees, resulting from your breach of any of the foregoing provisions, representations or warranties, and/or from your placement or transmission of any content onto SITAM-AB's servers, and/or from any and all use of your account.
OUR USE OF CONTENT
SITAM-AB will consider anything you provide to SITAM-AB and/or contribute to this Site as available for our use free of any obligations to you.
By posting or uploading any content to this Site and/or providing any communication or material to SITAM-AB ("User Content"), you automatically and irrevocably:
- grant and assign to SITAM-AB any and all rights in the User Content throughout the world including without limitation all copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, publishing and/or other exploitation by SITAM-AB and/or by any person authorized by SITAM-AB, by any means and in all media now known or hereafter devised without payment or other reference to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity;
- waive all moral rights in the User Content which may be available to you in any part of the world and confirm that no such rights have been asserted;
- appoint SITAM-AB as your agent with full power to enter into any document and/or do any act SITAM-AB may consider appropriate to confirm the grant and assignment, consent and waiver set out above;
- confirm that no such User Content will be subject to any obligation, of confidence or otherwise, to you or any other person and that SITAM-AB shall not be liable for any use or disclosure of such User Content.
THIRD PARTY SITES
This Site may link you to other sites on the Internet. These sites may contain information or material that some people may find inappropriate or offensive. These other sites are not under the control of SITAM-AB, and you acknowledge that (whether or not such sites are affiliated in any way with SITAM-AB) SITAM-AB is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of any site by SITAM-AB or any association with its operators.
SITAM-AB cannot ensure that you will be satisfied with any products or services that you purchase from any third party site that links to or from eTelestia.com since those other sites are owned and operated by independent third parties. SITAM-AB does not endorse any of the merchandise, nor has SITAM-AB taken any steps to confirm the accuracy or reliability of any of the information contained in such third party sites. SITAM-AB does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you irrevocably waive any claim against us with respect to such sites. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online transaction with any of these third parties.
PROPRIETARY ONLINE SERVICES
Any area of this Site that is accessed through any proprietary online service is subject to the rules, policies and guidelines of such proprietary online service.
The Materials and all other content in this Site are presented solely for the purpose of providing training and information and promoting training materials and other products available in the European Union, its territories, possessions, and protectorates. The Site is controlled and operated by SITAM-AB from its offices within Greece, European Union.
CLAIMS OF INFRINGEMENT
If you believe that any content appearing on this Site infringes your copyright rights, we at SITAM-AB want to hear from you. Please forward the following information in writing to the Copyright Agent named below:
- your name, address, telephone number, and e-mail address;
- a description of the copyrighted work that you claim has been infringed;
- the exact URL or a description of each place where alleged infringing material is located;
- a statement by you that you have a good faith belief that the disputed use has not been authorized by you, your agent, or the law; and
- your electronic or physical signature or the electronic or physical signature of the person authorized to act on your behalf.
SITAM-AB, A. Vouyouka & Co
3 Stefanou Tatti Street, Thessaloniki
546 22 Greece
Tel: +30 2310 251510
Fax: +30 2310 251511
SITAM-AB seeks to preserve any and all exemptions from liability that may be available under the copyright law.