Return and Cancellation policy | eTelestia Top

Return and Cancellation policy

Return and Cancellation policy products are guaranteed from defects, any products damaged by transportation must be communicated to eTelestia within 3 days after arrival.

eTelestia will undertake in these circumstances to replace them upon receipt of the damaged goods and dispatch them within 7 days of receipt of the damaged parcel.
If an item does not meet your expectations, please return it within 5 days for exchange. All items must be returned by you, and arrive, in their original state. Packages must be unopened; and all other products unused.

The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds. No refund will be offered for any item that was bought as part of a promotion, or at a discount price.

Products are sent with registered post and the cost is as specified in the eTelestia ecommerce pages for each country.

You have to print and keep in file all the documents that refer to your order as follows:

  • User’s Details
  • Order Details
  • Our “Return or Cancellation” policy.
Return and Cancellation policy